Missing parts, mis-packs and mis-casts!

Uh oh, you’re product isn’t up to standard. Fear not, there are multiple ways this can be fixed. It is an unfortunate reality that products can be mis-cast, mis-packed or damaged during production, packing and transport. We catch the majority of these but in the event you receive an unacceptable or unfit product please get in touch as soon as possible. Some manufacturers operate fantastic replacement parts services for such occasions. The most popular are listed below. Please follow the instrcutions below and or get in touch and we’ll happily rerectify the error!

Privateer Press – For missing parts, mis-packs, mis-casts or damaged Privateer Press products please email eumissingparts@privateerpress.com

Please include the following information:

“packed by” initials

Pictures of damage/missing parts

Shipping details for replacement parts

Steamforged Games – For missing parts, mis-packs  mis-casts or damaged Steamforge Games products please use their web contact form here

Knight Models – For missing parts, mis-packs, mis-casts or damaged Knight Models products please email atencionalcliente@knightmodels.com

Fantasy Flight Games – For missing parts, mis-packs, mis-casts or damaged Fantasy Flight Games products please visit Parts Request

Games Workshop – For missing parts, mis-packs, mis-casts or damaged Games Workshop products please email survivors@the-outpost.co.uk

Please include the following information:

Order number

Pictures of damage/missing parts

Corvus Belli – For missing parts, mis-packs, mis-casts or damaged Corvus Belli products please email mispack@corvusbelli.com

Please include the following information:

  • -Product reference code (format 28XXXX-0XXX and name)
  • -Fault description
  • -Complaints code (white tags for blisters and boxes Blue tags for parts supplied in zip bags)
  • -Pictures of the packaging and the code (this information is key to process the complaint in our system)
  • -Contact details (Name, full address including country, and email)

All other manufactuers – For all other missing parts, mis-packs, mis-casts or damaged products please email us at survivors@the-outpost.co.uk

Please include the following information:

Order number

Pictures of damage/missing parts

A brief description of the problem